Arvest Bank E Broadway St, Monett

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  Kandon Roach

  1

  I have an account with them and they wouldn't let me in without a mask. It doesn't make since even if it is a city ordinance, it's not there job to enforce it, are they going to start giving speeding tickets now?

  Response from the owner

  We are requiring face coverings because our associates are essential workers here to serve your banking needs. Wearing a face covering helps protect them – and our community – as they continue to serve you. If you choose not to wear a face covering, we are happy to serve you at our full-service drive-thru. You also can call our customer service line at (855) 574-4183 or visit arvest.com/appointment to schedule a time to handle business over the phone.

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  Edward Stoll

  1

  On 3/16/19 stopped by to do some banking. Counter staff were very nice. Loan officer on duty was another story. When asked where the restroom was, I was informed that it is not available to bank customers and that I would have to go across the street to use the restroom at the tire shop. I returned to line for teller and mentioned to my wife and another customer that they should have a restroom for customers. Female loan officer emerged from office, approached me and asked "are you having a bathroom emergency" in a loud voice and in front of other customers. She then asked "do you want me if I wanted her to build one "right now". Loan officer then asked the next customer if they were having a "bathroom emergency" in a loud voice. Loan officer was very loud, crude and aggressive. Very unprofessional!

  Response from the owner

  Hi Edward, we’re incredibly sorry to hear about your recent experience at our Monett branch. Arvest Bank has a high standard for our customer service, and we’re so sorry that this was not met in your interaction on March 16th. We appreciate you taking the time to make us aware of this incident, and we would like to speak with you more regarding your recent visit so that we can learn and improve. Would you please email your contact information to [email protected] so that we can connect with you?

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  Shiva Star

  1

  I was continually charged for something I didn't authorize and they would do nothing about it. Had to change my card twice

  Response from the owner

  Shiva we are sorry to hear this. Could you please send your contact number to [email protected] so we can connect you with management to learn more?

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  Teall Williams

  2

  My debit card expired last August. I have requested a new card 4 times since then and I still have no debit card to my account.

  Response from the owner

  Hi Teall, we’re truly sorry to hear about the troubles you have had with receiving your new debit card. We know this is very inconvenient, so we would like the opportunity to speak with you and get you a new card. Would you please send your name and contact phone number to [email protected] so that we can connect you with local management?

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  Tammy Sparkman

  5

  Love Arvest Bank and all it has to offer... Customer Service is excellent!! ( phone number listed here is incorrect.... it should be 235-3200)

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  Piute Reyes

  4

  Drive thru moves nice n quick for me.

  Response from the owner

  Hi Piute , thank you so much for the four-star review! If you're willing, we'd love to learn more about your experiences with this location. Would you please send us an email to [email protected]? We’d like to connect.

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  Susan D Cearley

  5

  Love the bank and everyone knows you name!

  Response from the owner

  Hi Susan, this is wonderful to hear. We're thrilled that you love to visit our branch in Monett! Thank you so much for your review. We will be sure to pass along your kind words to the branch.

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  Maricela Aldaba

  5

  Very friendly and try to assist you quickly if possible