Arvest Bank E Church St, Aurora

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  Keith Kato

  5

  They were able to work through a complicated situation with adding a child out of state to my account. Easily set up e signatures and even a debit card. Awesome employees!!

  Response from the owner

  Hi Keith! Thank you so much for this awesome review! We are so happy to hear that you were pleased with your experience! We will be sure to share this with the team!

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  Carleen Kelley

  5

  I have a camper financed at Arvest and love their great rates. I have never had a problem and have been with Arvest here in Aurora for six years. They have always been most courteous when I've had to do business inside the lobby.

  Response from the owner

  Hi Carleen! Thank you so much for leaving this wonderful review! We are glad to hear that you have had a great experience with Arvest Bank, and we appreciate having you as a loyal customer! We will be sure to share this with the team!

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  Kasandra Gaston

  1

  WORST customer service I have ever in my life dealt with. I had two overdraft fees for a credit card payment that came through automatically. I saw it same day and moved money from my savings to checking and they charged me $17 twice! I had never overdrafted before so I called and they wouldn’t waive them in a time of crisis they wouldn’t waive the fees not either of them! I’m pulling all of my business with them out and I will be telling everyone I know this is a HORRIBLE horrible company.

  Response from the owner

  Hi Kasandra, we're sorry to hear that you feel this way and understand that this is a difficult time. We would like the opportunity to continue earning your business. Will you please send us your name and contact phone number so that we can connect you to a member of local management? We look forward to the opportunity to serve you.

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  Kriss Spencer

  5

  Absolutely excellent! Liliana Looez Garcia handled everything we needed. Quickly, efficiently and professionally. Kailee on the teller line was great! We left Monett Arvest because they had a line out the door, no one greeting or even saying 'Hi'. At least 30 min wait for a teller...that is not taking care of your customers!! Thank you Aurora for considering this Arkansas Arvest Bank customer of 30+ years important enough to staff for!

  Response from the owner

  Kriss Spencer We're so happy you've enjoyed banking with the Aurora Arvest! We'll share your kind words with the team. Thank you for your review!

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  Tiffany Ruble

  5

  Great bank! They will go above and beyond to help with your needs. Annmarie is very nice and is there to help when you need her.

  Response from the owner

  We're so happy to hear this, Tiffany! We will make sure to share your positive feedback with Annmarie and the rest of the team! Thank you for your five-star review.

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  Terry Peacock

  1

  Your Aurora branch doesn’t open at 7 like most. Why? Little Shell Knob does! I have to be at work at 8 so now I have to find time to go back. Very inconvenient!

  Response from the owner

  Hi Terry, we're so sorry to hear this and apologize for any inconvenience we may have caused. We will share this information with local management. Thank you for your feedback.

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  Nicole Lindeman

  1

  Went in to get some change and they wouldn’t give change because I didn’t have a checking account. I have a car loan through them but I guess that wasn’t good enough for business. I will never step foot in there again.

  Response from the owner

  Hi Nicole, we'd like to connect you with our management team to listen and learn more about this experience. Would you please send your name and contact information to [email protected]?

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  Tammy Packwood

  1

  Poor customer service. Shouldn't have to wait for an hour to talk to someone about opening an account.

  Response from the owner

  Hi Tammy, we understand your time is valuable and we’re truly sorry to hear of your long wait before being assisted at our Aurora location. We would like to connect with you regarding your experience so that we can learn and improve. Would you please email [email protected] with your phone number so we can have local management follow up?

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  Erick Rousan

  1

  I just wouldn't do banking with them

  Response from the owner

  Hi Erick, we’re so sorry to hear about this. We’d like to discuss it with you. Would you please email [email protected] with your phone number so we can have local management follow up?