Armstrong Bank S 2nd St, Stilwell

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• B

  Bryan Maloney

  1

  My wife and I have applied for a line of credit two times with AB, one of them being secured with collateral. One loan was a mortgage loan as we have looked at buying some property. After not hearing anything from AB for 2 weeks we called only to find out they needed additional information and it was time sensitive and we only had a day left to get it in. I told them that we had not been contacted, it didn't matter. We ended up going elsewhere. Again in October 2021 we applied for a small loan to consolidate some bills. We have collateral for the loan. One week later we had heard nothing from AB. I called to inquire about the loan, the Stilwell branch did not answer the phone so I called the toll free #. They transferred me around and finally got me in touch with Stilwell. Then I was told by Loray at Stilwell she would find out who I needed to speak with. After being on hold for literally 8 minutes I was disconnected and had to call back. Again after being on hold for an additional 3 minutes or so I was told that they cannot find our application and that they will have to call back after they track it down. I have never seen a bank so careless with business. Maybe they don't need my business and that's ok if they don't but this is not a fluke, this has happened 100% of the time we have attempted to become customers of theirs. DONE with AB....

  Response from the owner

  We're so sorry to hear about this, Bryan. At Armstrong Bank, our goal is to provide the best possible customer service, and we apologize if you feel like you didn't receive that. We have shared your feedback with management. If you would like to visit directly with Tyler Davis, who oversees our Stilwell location, please do so at (918) 696-5711. Thank you for sharing this so that we can strive to do better.

• J

  Jack Guffey

  5

  Hello Andrea. Jack Guffey here. FYI: want you to know I had conversations today with Pam. She was excellent. !!! Attentive !, listened and cared. Very professional!! I was impressed and greatly appreciated her. From my experience employees like her are hard to find. Thank you.

• M

  Mike Tidwell

  5

  Me and my wife have done all our banking here for years. And yesterday they showed us why again. My wife had had surgery and we were on our way home and had some banking to do. Tyler from the Stilwell branch came to our truck to take care of us i think thats way above and beyond. Thank you Armstrong and special thanks to you Tyler.

  Response from the owner

  Wow, Mike! Thank you so much for your feedback. We're lucky to have amazing employees like Tyler. It is our priority to do everything we can to meet our customers' needs and provide our customers with an outstanding experience every single time. We hope your wife recovers and heals quickly. Thank you for being a loyal customer, and have a great rest of your week!

• L

  Linda Pimentel

  5

  I came back to this bank because they always do things as they say they will. Definitely nice people and very helpful. They are willing to go that extra mile for their patrons.

• M

  Michael Johnson

  4

  That's my bank. Very friendly and helpful staff. I tell everyone about them.

  Response from the owner

  Thank you for choosing Armstrong Bank!