Arkansas Federal Credit Union Phoenix Ave, Fort Smith

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• A

  Abbigail Hanna

  1

  Really disappointed. Been trying to get help for my debit card because my account was randomly locked (still locked) when everything was taken care of. Went in there one day and someone who was working acted like I was committing a crime and made me feel very uncomfortable. (This was a few months ago) really upset about this.

  Response from the owner

  Abbigail - We are sorry to hear this! This is not the experience we aim to provide. We have forwarded your review to the branch manager so they can reach out to help.

• L

  Lindsey Hurlburt

  2

  Tried to apply for a car and finally after 4 days of sending paperwork, 3 different types of income they tell me at the end of the day they need my 2020 tax return. Its March I haven't filed and they don't even have to be filed yet and as a trucker I have to get back on the road. There's too much jumping through hoops.

  Response from the owner

  Hi Lindsey! I forwarded your review to our contact center manager. She said that a call center representative left a voicemail for you that your 2019 tax return will be acceptable. Please give us a call if you have any additional questions. We are happy to help!

• J

  Janet Swan

  5

  When it comes to GREAT service with my banking needs, AFCU goes above and beyond to help me!! They are helpful and courteous with my questions and any banking concerns I have.

  Response from the owner

  Thanks for the review, Janet! We are glad to have you as an Arkansas Federal member.

• S

  Steven Shelton

  1

  Don't bother trying to use their CC for any transactions. They will flag anything as suspicious and then freeze your card. They claim they tried to contact me but left NO message on my phone. I was seeing issues with charges being declined for online accounts before I realized they had mysteriously frozen my card over small transactions with reputable online vendors. They send a letter! I just spent 20 minutes on the phone trying to resolve this. I will not use this card again.

• S

  Sammuel Mumphrey

  4

  So far I have not had any problems with them although I just got approved for an account with them. I have deposited some cash into my account without a problem and the staff was very courteous.

  Response from the owner

  Thank you for the review, Sammuel. We are happy to have you as a member! Welcome!

• G

  Grand Moff Tarkin

  4

  I admittedly have some very mixed feeling about this branch and bank as a whole. Generally speaking it takes once or twice to have an issue resolved. AFCU on a whole could benefit from improving service. This branch's one redeeming factor is that the bankers here are always kind an curteous. I have never once felt unwelcome. That's is why I will continue to bank with them - superior customer service.

• A

  Ask Me

  5

  Great service. Low rates and quick and painless. Glad I Joined almost a year ago. Third refi painless and easy.

  Response from the owner

  Congrats on your refi! We love hearing that you had a great experience. Thanks for taking the time to write a review, and for being an Arkansas Federal member.

• M

  Morgan Lujan

  1

  A lot of the women who work here have a "holier than thou" attitude. I'll never use them again, not to mention none of them are on the same page.

• D

  David George

  5

  Friendly people and great service. Always a joy to work with them.

  Response from the owner

  Thanks so much for the review, David! We are glad to have you as an Arkansas Federal member.

• F

  Floyd Purifoy

  5

  Great place to do business. it's nice to go to a place where they know your name.

  Response from the owner

  Floyd - Thanks for the review. We are so glad to have you as an Arkansas Federal member. Have a wonderful day!