Anoka Hennepin Credit Union Northdale Blvd, Coon Rapids

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$2500

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• J

  Jen Crom

  5

  We have been w AHCU since 2004 and have been very happy. In recent years,all four of our kids have opened accounts and I cannot recommend the mobile app and online banking enough! Two of the kids also have auto loans...great. My son just got super excited about the money management in the online banking. He has to make some hard decisions about a vehicle repairs, used the MM tool and now has a plan that he is actually really excited about. His words,"I just used this to math and it was really cool! Who am I now?!" Way to go, AHCU, for including a GREAT money management tool right in our accounts for free! Signed, a really happy and relieved Mom!

• J

  Josh Rock

  5

  I have used this branch a few times and worked with Sam, every time has been a very pleasant and quick experience, from beginning to end. There always seems to be a teller available too so there isnt any wait before im helped. I'll be referring people here for their banking needs. Well done

  Response from the owner

  Hi Josh, this is great to hear! Thank you for taking time to rate and write a review for Sam and the branch. We look forward to serving you in the future! Take care.

• R

  Rick Hjellming

  5

  I have been a member 25+ yrs. since it was Circle Pines Federal Credit Union. They have been ready to accommodate my needs for vehicle loans and more. I love my credit union!

  Response from the owner

  Hi Rick, thank you for taking time to share your experiences with us! We truly appreciate your membership for all these years and look forward to working with you in the future.

• A

  Anthony Hopkins

  5

  I had an issue with some unauthorized charges and after they really listened to me they understood and resolved everything. Best financial establishment I have ever been to. Very friendly.

  Response from the owner

  Hi Anthony, thanks for sharing your experience with us! It is great to hear how your situation was handled so well as they can definitely be tough to resolve. We look forward to working with you in the future! Take care.

• a

  and4money4

  2

  Went in to get a new debit card a month ago as my old one was damaged. They said it’d take 7-10 business days and a month later I’m still waiting for it to arrive. I figured it was the mail being slow so I emailed them to ask about it and it turns out they never even put in the request for a new card so now I get to wait another two weeks for it to arrive. Save yourself the trouble and go find a competent bank.

  Response from the owner

  Hello, thank you for sharing your experience with us. We apologize that your request wasn’t handled correctly and have forwarded this to the branches involved. If you would like to discuss your experience further please reach out to us by phone at 763.422.0290 or through our email at [email protected].

• B

  Brandon Winter

  1

  STAY AWAY!! If I could give zero stars I would. As a business owner I used this Credit Union to finance things, also used the Credit Union for personal use. They lie, rip you off with fees, and treat their customers like dirt. Not to mention none of the people working here have any clue what they are doing. It's one excuse after another. No communication, no respect, and becareful if you deposit large sums of money because it may end up in someone else's account like it did for me. Then it was a process getting it corrected. Not to mention ripping me off with their insurance scams placing insurance on collateral for a year that costed more than one third the price of collateral. Then changing my loan payments without contacting me. Also if there is an issue they have an outside company call you, they don't have their own employees call you. Every time the outside person calls they never have the correct info.

  Response from the owner

  Hi Brandon, we appreciate the feedback you've provided about your recent experiences with AHCU. According to records with AHCU, our team members, Amanda, Wyatt, and, Kathy have had several interactions with you by phone and email, and we have also communicated through the mail via the U.S. Postal Service, to help clarify and resolve your concerns. Unfortunately, although they spoke to you many times using these various channels, there were attempts to reach you for which we did not receive a response. This included requests for further third-party documentation that was needed. By not receiving this documentation and/or response to our requests, made us unable to further work towards a resolution. If you are now able to provide us the outstanding information we requested, we encourage you to contact us at 763.422.0290 or in person at one of our five branch locations.

• L

  Lee Hanson

  1

  My daughter had an account with them. They paid out 1,500$ to someone in Wisconsin & it wiped out her account. While they were “researching” the problem they continued to charge late fees & finally froze her account months after, claiming SHE OWES THEM $$$ !! What a sham. They totally destroyed her credit rating during this process & she lost her entire paycheck through no fault of her own! Terrible customer service & unwilling to admit to their own mistakes in paying out my daughter’s hard earned money to some scammer out of state ! Do not bank with them !!

  Response from the owner

  Hi Lee, thank you for taking time to provide feedback on behalf of your daughter. We would like the opportunity to speak with your daughter directly as to the specifics of her situation. We can be reached at 763.422.0290 or in-person at one of our five branch locations.

• C

  Carl Villella

  1

  Tyler I’m very sorry to hear that a bank would take advantage of someone over insurance. I have had this same thing happen with an other bank. I will say the bank I was with was willing To give me a reasonable rate on insurance after the same incident happened. I didn’t realize that credit unions were capable of doing this to members. I thought credit unions were for the people. I thought they were member owned. I guess it brings things into perspective. I guess all banks are really in business for there kick backs and to benefit there selves. I hope AHCU will try to treat there members better

  Response from the owner

  Hi Carl, thanks for providing feedback and taking time to submit your review. We would be happy to discuss your individual member situation with you, please contact us at 763.422.0290.

• M

  Mark Schroeder

  5

  Sam was very good at our auto loan. I would reach out to her again

  Response from the owner

  Hi Mark, thank you for your review. We look forward to working with you in the future!

• D

  Dave E

  1

  For starters, I am a long time member at AHCU. I cannot believe the treatment I have recieved over the last week from my trusted, local, credit union. They are trying to portray a "big bank" where they care more about charging fees than they do about keeping members happy. For the incredible disservice I recieved from Sam, the branch manager at the FL location to the even more incredible disservice I recieved from the Branch Manager's Boss, Anita... I was promised a call back from Anita, never happened. I waited and called again, I was told she would call back same day, never happened. She FINALLY called back only to put me on hold for over 15 minutes, and after waiting so long, I had to hang up thinking she would call me back... Nope.... Still hasn't. I wish I could post my bank statement and show the laughable fees they charged my account because of a simple error on their system. Charging me over $100 in fees! This place has become simply a nightmare... In search of a new local credit union.

  Response from the owner

  Hi Dave, thank you for sharing your recent experience with us. We would like to reach out to you to discuss this further. You may also reach out to us directly at 763.422.0290.