AmeriCU Credit Union N Burdick St, FayettevilleCredit union
- +1 800-388-2000
- 5439 N Burdick St, Fayetteville, NY 13066, United States
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3.6 stars based on 6 reviews
Worst bank I’ve ever been a part of. Haven’t even been a member a year. ATM has eaten my card 4 times now. I’ve had to call customer service and complain about things multiple times that shouldn’t be a problem. Place is a joke. Go anywhere else.
Not helpful at this location. Customer service leaves a great deal to be desired. It was not always this way. The main branch in Rome is so much better. They seem to care there.....
I recently opened up a savings and checking account. I'm very pleased with the great customer service they provide. Shelby was VERY helpful in the process I wish everything was this easy. Thank you so much.
I dealt with this branch long distance after my mother passed away. The first issue was a delay in contacting me about the account I was the beneficiary of. It required two visits by my step-brother, to have the central Americu customer service recognize that the local branch had been given beneficiary name, contact information, and had been given a copy of the death certificate. When I was contacted, I was actually asked, in the course of telling me what they needed to close account and send me a check, if I knew the date my mother had passed. Really?! I was told I would be called to let me know my paperwork was received, so I would have an idea when the check was coming. No call occurred. I was told the check would be for x amount. It was for an entirely different amount. I found this experience uncomfortable, and unprofessional. I can not recommend them.Response from the owner
Hi Patricia, I apologize for your frustrating experience at a sensitive time in your life. Someone from our management team would like to call and discuss the situation to see if there's anything we can do to help. If you could email me the best number to reach you at, that would be much appreciated. My email is [email protected] -Jeff, digital marketing manager
This branch is great! Shelby always goes above and beyond to make sure you get the best service possible. Great rates and friendly staff. Highly recommend.Response from the owner
Thank you for the 5-Star rating, Chris! We'll make sure Shelby knows you appreciate her service! Thank you for your membership! Jeff, digital marketing manager
Always immaculate, staff is friendly/helpful/professional. Heather [the Branch Manager] is excellent and is willing to help with any questions/concerns.Response from the owner
Thank you for the feedback!