AmeriCU Credit Union Black River Blvd, RomeCredit union
- +1 800-388-2000
- 1916 Black River Blvd, Rome, NY 13440, United States
- Big Blue Kiosk
- Night Drop
- Free Coin Machine For Members
Apply for Your Loan within Minutes!
3.4 stars based on 10 reviews
Best bank I've ever banked with. It's because of them giving me a chance with a car loan 5 years ago my credit went from 300s to 725.... The staff at both rome locations and Yorkville/new hartford location are amazing. They go above and beyond for their customers... I will never bank anywhere else.Response from the owner
Cinnamon, thank you so much for the kind words! We are proud to be your financial partner and appreciate your membership. - Jeff, digital marketing manager
I have been with america credit union since I arrived here in 1971,and I truly can say the service has always been very professional and friendly,and they always go out of their way to meet my needs.Response from the owner
Charles, thank you so much for the review! We love hearing from happy members! Thank you for your membership :) - Jeff, digital marketing manager
They sold an auto loan portfolio to BB&T. The letter to their outgoing clients stated that BB&T would accept credit cards as a form of payment on auto loans. Nice perk except it wasn’t true. I had a BB&T rep literally laughing at me over the phone about it even after I provided the letter. BB&T told me to take a hike. Talked with AmeriCu and they said it was part of the agreement with BB&T. One of these financial institutions is lying. Guess who loses?
I initially loved Americu. My mom, who is elderly and has all her accounts there, got treated like a vagrant when she tried to shut access down for my father. By the way, my father has been deceased for five years!!!!! She has tried multiple times to get this simple transaction taken care of. Americu has grown to the point where they forgot their roots... This just in, you are not the only show in town. I used to think they were a better alternative to banks. NOT SO MUCH!!!!
I banked here for a decade and they treat me like trash whenever I call in. Long hold times, rude customer service, and recently I tried to take out a personal loan and the women told me she would "never give" a loan to a person like me. What does that even mean???!!!! Switching banks. Horrid. They have no decorum or respect for their patrons. We are a military family too but that seems to make it worse. Horrid.
CCindy Harrington Stoffle5
All of the employees are always very helpful, professional and kind.Response from the owner
We appreciate the 5-star rating, Cindy! Have a great day, and thank you for your membership! -Monica, Marketing Assistant
Been with this bank many years and have banked with other banks also I have left others but will never leave Americu as of now only complaints I have is no rest room and issue with them wanting to charge me for not withdrawing from or depositing into an account that I have money in I find that so weird I use my main account on regular basis
Terrible. Member service refused to provide any assistance, instead they transferred me to a phone number that was disconnected. On hold forever. Very disappointing for a first time caller needing assistance.
Great customer service went above and beyond!! Thank you Rebecca Kelly!!
Great place to bank, friendly staff