Alliant Credit Union - Corporate Headquarters E Touhy Ave, Chicago

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$2500

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• T

  TOSHMIRIN B

  1

  I drove half an hour to this location only to be told that “the system is down”. Nobody knew how long it would take and told me there is nothing they can do and there’s no paperwork I can sign for them to process the transaction in my absence.

• J

  Jasons Trucking

  5

  Great competative interest rates. No lines and easy going tellers that are there to help. My wife has been a customer for years.

• S

  Stephen Luttmann

  1

  How is one supposed to do serious business with a financial institution that "misplaces" your initial deposit check, refuses to search for it the first time you call ("the entire department is in a meeting"), fails to look for it after the meeting is over, fails to return the promised phone call, and then mysteriously "discovers" the check in the wrong department when you call the next day?

  Response from the owner

  Hi Stephen, we’re sorry for any confusion regarding the check you sent us, and we apologize for any concern this caused. Checks are separated and sent to the appropriate department for processing. As such, we are not always able to immediately locate a check on demand; however, we do effective date each item to the day it was received. We hope this circumstance will not lessen your confidence in us and that you will continue banking with us. Thanks, Stephen!

• J

  Jenine K.

  1

  Hold time is WAY too long. After holding for over 20 minutes just to obtain a fax number, I gave up.

  Response from the owner

  Hello. We’re sorry to hear that you experienced a long wait time. If you would like to send us an email to [email protected], we would be happy to help. Thank you.

• M

  Marcin Gaio

  1

  As long as you get all your transactions done via atm, great. If you need to talk to an actual person, not so great.

• P

  Pierre Grantlen

  1

  nice place for a back up , main banking let's not talk about it.

  Response from the owner

  We’re sorry to hear this, Pierre. For specific assistance, members can send a secure message through online banking or contact us at 800-328-1935. Thank you.

• C

  Chris Stanley

  5

  Always helped me out on all my loans great customer service

• G

  Gabe Gonzales

  1

  Probably the worst credit u ion I have ever seen. Any other place would be a better option.

  Response from the owner

  Hello Gabe. We are very sorry to hear this. If you would like to email us your best contact information to [email protected], we would be happy to see if there is anything we can do to help. Thank you.

• T

  Tim Crawford

  1

  Totally inept. And don't care that they are.

  Response from the owner

  Hello Tim. We value our members’ feedback and sincerely apologize for any inconvenience. If there is something specific we can help with, we ask that our members send an online banking secure message or contact our Member Care Center at 800-328-1935. Thank you.

• J

  Joseph A

  1

  This branch they treat customers like garbage.the worst worst customer service I have ever seen in my life.unprofessional and rude .