Alamo Title Company S Friendswood Dr, Friendswood

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• T

  Trina K

  1

  Terrible customer service experience doing a purchase closing. Our Title Officer was not accommodating or helpful at any time with us as buyers or with our lender. During the closing I was made to feel as if it was a nuisance being there to sign the closing documents. The title officer was gossiping with my Realtor about past clients. I felt disrespected by the title officer's inattentive and unresponsive attitude toward me throughout the closing. Purchasing a home is serious financial undertaking yet the title officer explained very little about three documents the rest I guess I am on my own to read and understand since the title officer was NO help. This is the sixth home I have purchased....and my only bad experience...we did not even fund on day of close. That was a sad first too for me. I would not recommend this title company branch 8n the Friendswood area. I have called the Regional president and sent two emails without response. Please don't use Alamo here in the Houston area. But we did have awesome service with Alamo in the DFW!!

  Response from the owner

  Thank you for bringing your experience to our attention and we regret that it was less than satisfactory. We’re known for delivering an exceptional level of service and your experience should never be the exception. We would greatly appreciate the opportunity to speak with you and address your concerns. If you would be willing to discuss this further, please contact us directly at 713-986-0698.

• E

  Edie Leon

  5

  Great service and communication with escrow team! Thanks for a smooth closing!