Advance Financial 5th Ave N, Franklin

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  Lucy Diaz

  5

  Mr. Charles Butler was truly a-lot of help. I was stuggling to resolve a issue after multiple attempts with customer service. He was the only one who understood the importance of fixing this issue at hand and tackled it in a very timely manner! I had lost hope as it seemed there was no resolution and it seemed to be a dead end. Thank you again to Mr.Butler and his team.

  Response from the owner

  Thank you so much for the 5-star review! We love being able to help our customers.

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  Sherrie Hawkins

  5

  Charles Butler for the Franklin location was absolutely professional, helpful and knowledgeable about my loan and really blessed me today so i can pay for my bills. God Bless him and I wish everyone can experience the moment I had with Charles Butler. This company has an awesome manager working for them. Have a great day!

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  Heather Hickox

  5

  Charles Butler, Mgr. of the Franklin location, is a national treasure. @AdvanceFinancial, I don't how much you're paying this man... but it isn't enough! He helped secure a loan for me when I was in a difficult financial situation, so I could afford to travel to Texas to see my daughter for her birthday. He went above and beyond and walked me through every step of the process. Such a nice guy and a real professional. A1 service, Charles. Thanks again!

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  Sandy Brito

  1

  This store is cooked, be careful with your cash payments , it will disappear, make sure you get a recip

  Response from the owner

  Ms. Brito. Sounds like you didn't have a good experience with us. We'd like to look into this matter and would love to discuss this further with you. If you'd be willing to do this, please send us your full name, phone number and a good time to call to [email protected] and a member of our leadership team will get back to you ASAP. Thank you for the feedback.

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  Jay Rogers

  5

  Samantha is tremendously sweet and kind! Her service is polite, awesome, and professional. She made the experience of getting some money orders a very positive one. The other employees I've dealt with here have also been good to me. This location is very nice, 5 stars.

  Response from the owner

  Thank you for the review. Mr. Rogers. We love hearing from our customers.

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  wyatt prendergast

  5

  If you come to this location, you'll meet some of the nicest people! Ashleigh is very attentive and kind. She's always professional and makes me feel welcome when I come in the door. This place is convenient, but i have had some issues with other locations....franklin is by far my favorite.

  Response from the owner

  Thank you so much for your review. We love hearing from our customers.

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  Derrick Solomon

  5

  The leadership and customer service staff is very courteous. Very helpful and meets all needs. They have free money orders as a service their. Go in and meet Charles and Amanda today!

  Response from the owner

  Thank you so much for the review. We love hearing how we've helped our customers.

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  Deep Voice

  5

  This place is the best!! Samantha is wonderful. Kevin, Ashleigh, Charles... all the employees are always smiling and willing to go the extra mile to take care of you. I've been to numerous locations throughout the years and this one is by far the best!

  Response from the owner

  Thank you so much for your review. We love hearing from our customers.

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  Katie MacWho

  5

  Michael was the only one who was able to get my loan approved. He worked miracles for me. He went over beyond the call of customer service and into management skills on my particular case. He is the best overnight agent. Thanks so much, Michael!

  Response from the owner

  Thank you so much for your review. We love hearing from our customers.

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  Ashton Dunn

  5

  I was having a stressful day but Amber’s smile made me feel better! She got my money order processed fairly quickly, and told me about a prepaid card that gets me paid two days faster if I have direct deposit. Pretty cool and I’ll probably get one next time I’m in. Everyone here is always so friendly! Don’t listen to the negative reviews!!

  Response from the owner

  Thanks for the review! We love to hear from our customers.