Advance Financial Hillsboro Blvd, Manchester

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• K

  Kandyce Cartwright

  5

  Very happy with working with Lee in Manchester, TN. He was very professional and explained all details of the process of getting a flex loan. He was very nice and sweet and went through every process to help me get the process paperwork correct and filed correctly. Thank you again Lee and Advance

  Response from the owner

  Thank you so much for the 5-star review! We love being able to help our customers.

• E

  Erika Stallings

  1

  Everytime I come into this location they have someone new working and this girl seems to be struggling to do anything. I was at the counter for 15 minutes she never said a word and was on her phone! She walked off from the counter as well and never once said anything. Very disappointed

  Response from the owner

  Ms. Stallings. Sounds like you have a terrible experience and we are so sorry about that. We will be addressing this issue ASAP. Thank you for letting us know. If you'd like to speak further about this, please send us your phone number and a good time to call to [email protected] and a member of our leadership team will call you back ASAP. Again, thanks for the feedback.

• D

  Douglas Rose

  5

  I would like to give a world of praise to Mrs Brenda Tucker. She was very caring and helpful with the entire process. She was byfar the sweetest and most amazing loan officer I have ever had the privilege of working with. If you ever need someone to help with your financial needs that can also brighten your day she is definitely the best. Even if you are like me and are staring at a stop sign waiting for it to turn green 😁

• T

  Tab-Shana White

  4

  We went to Manchester store because we kept receiving offers for a flex line of credit loan. The TULLAHOMA store didn’t seam to want to help anyone… The Manchester Store was very curtious, polite, and helped US to do the application… We got the flex line of credit successfully… Thank you to Lee the Manager for helping us…

  Response from the owner

  Tab-Shana, thank you for your review. Sounds like your experience at the Tullahoma store wasn't good. We're so sorry about that, but are so glad Lee at the Manchester store was able to help. I'll reach out to the Tullahoma store to see how we can correct this issue. Thank you for the feedback.

• J

  Jeffrey Jones

  5

  Lee B was extremely helpful, efficient, and friendly. 10/10

• E

  Ethan Sweeton

  5

  Lee was very helpful and I loved him helping me every step of the way he definitely knows how to do his job and explains everything very well need more people in the world like this

• a

  austin broadbent

  5

  Very very respectful and the most helpful customer service techs I’ve ever seen! Perfect workers!

  Response from the owner

  Thank you so much for the 5-star review! We love being able to help our customers.

• J

  Jesse Hayes

  5

  Lee was very helpful and patient during my entire process here. I highly recommend this associate for his dedication to customer support.

• D

  Danny cole

  5

  Jaime Judkins Ms Jamie was awesome, courteous knowledgeable and very helpful. A Real joy

• A

  Andrew Johnson

  1

  I have been receiving mail from one of their customers at my home. I went down there and explained to Lee I just moved here and asked him to take my address off the mailing list but instead of helping me Lee says with a cocky smile and attitude in his tone “I would love to help you as soon as you bring Katrina in and have her stand beside you” I don’t know who this person is. I’m not tracking down people who owe you money. Nor will I be harassed by your debt collectors. I was in a joint lawsuit for a debt collector harrassing me looking for my brother in the past and I got paid in the end. So if I receive another letter in the mail I will go speak to a lawyer. And also these other reviews look made up there’s no way a loan shark company with a cocky boy behind the counter gets 5 star ratings all the way down.

  Response from the owner

  Mr. Johnson. We are so sorry you've had this experience with our company. I've sent this information to the Regional Director of the Manchester area and we will use this example to coach our staff on how to handle these situations. We will also get in touch with the customer who lived at your address to get a correct address. If you'd like to discuss this any further, please send us your contact info to [email protected] and we'll be happy to do so. Thank you for the feedback. We're always striving to be better.