Advance Financial Kingston Pike, Knoxville

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  Michael Rhea

  5

  Erica at this location presented me with more options than I was expecting. She was very proficient and professional. I was able to get what I needed. I would definitely recommend her assistance to friends.

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  Marcie Ellison

  5

  The service here is exceptional! Erica took great care of me, and made sure I felt comfortable! She's such a fun person! I will definitely use this location again in the future.

  Response from the owner

  Thank you so much for the review. We love hearing how we've helped our customers.

• J

  Jan Stinnett

  5

  I had never used a check cashing place before at all. I found myself needing to get cash sometimes on the weekend when my bank was closed. The very first time that I went to cash my proll check there was an issue. Because I had never been there before (and didn’t bring my pay stub) they denied it. However thankfully ERICA was working that day. She was so helpful ~ calmly explaining to me probably why it was denied. She suggested that I get the paystub and come back.(I didn’t know to bring that with me). Sure enough the next day I took paystub back with the check and it went right through. Now I try to go when I know that ERICA is going to be there. She is like a ray of sunshine when I walk through the door. She knows me by name and always asks about my family. All of the employees that I have met there have been great, but it seems like she just goes above and beyond to make sure the customer is happy. Give them a try. You won’t be disappointed.

• T

  T. Johnson

  5

  Erica helped me through my whole transaction. She was fast, knowledgeable, and very kind..would def recommend

• K

  Kari Hoskins

  5

  Erica at Advance Financial was an excellent help to me with my money order. Thank you so much, Erica!

• M

  Michael Tate

  5

  Erica was so helpful and got my check cashed in no time I was in and out! Go see her on Kingston pike!

• J

  Jazmine Estrada

  5

  Erica was so informative and helpful. My boyfriend doesn’t speak much English and she was so patient with him. Most people get flustered or even rude but she never did. I really appreciate how kind she was to us! I will be sending all of his coworkers your way.

  Response from the owner

  Thanks for the review! We love to hear from our customers.

• S

  Simon k.

  5

  I needed an easy way to cash my check after work, almost every market or bank that offer to cash checks either take a day to deposit or are not open during hours I need. This place was the most easy transaction I could’ve possibly imagined. Erica is sweet and helped me cash my check and made the process completely hassle free. I’ll recommend this place to anyone

  Response from the owner

  Thank you so much for your review. We love hearing from our customers.

• A

  Amanda Inman

  5

  Can I leave two reviews! I say this because I'm not sure the man in front of me will be getting on the internet. As I entered the building, I saw a Hispanic man trying to explain something about a bill. I noticed how patient the lady helping him was and I was very impressed. A+++ When it was my turn, I learned her name was Erica. Erica was very knowledgeable and patient. I was hesitant about stopping but she definitely made me realize that I made a good choice. I will definitely return. Thanks Advance Financial and Thank you Erica!

  Response from the owner

  Thank you for the review, Amanda. All of our customers deserve to be treated like VIPs with above and beyond customer service. We'll be sure to let Erica's manager know how amazing she's doing!

• C

  Christian Brock

  1

  This is a scam. They charge extremely high intrest. They pull your money no matter what. I've changed my card and everything and they still pull money. I'm going to have to get a new bank account. They put my bank account in the negative. On top of that if you ask them not to pull automatic they will do it anyways. I called 4 tiles to ask to stop. Heres the best part. I'm not even a delegate account. I'm current. I was ahead but they will pull money each due date even if you are ahead. You're better off going homeless.

  Response from the owner

  Mr. Brock. So sorry to hear about your experience. I'd like to have a Director call you to talk about this if you'd be open to it. Please send your name (the name the account is in) and your phone number to [email protected] and we'll get back to you ASAP. Thank you for the feedback.