Advance Financial Hickory Hollow Ln, Antioch

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• B

  Brian Vallejo Hernandez

  1

  It says that it is never closed and I just entered and the man yelled at me very rudely it is not open yet I answered him the DOOR IS OPEN THAT'S WHY BETWEEN RIDICULOUS

  Response from the owner

  Mr. Hernandez. We're so sorry you had this experience. The reason our sign says that we never close is because you can get an online loan from us 24/7. Our store, unfortunately, isn't open 24/7. That being said, you should have NEVER been yelled at, especially if the door was unlocked. I will take this up with the store manager and get the situation addressed. In the meantime, if you'd like to discuss this further, you can always send us your phone number and name and a good time to call to [email protected] and someone from our leadership team will reach out to you. Thank you so much for the feedback.

• J

  Jacole Jones

  5

  I stopped by here since the location is convenient for me. I was instantly greeted by a teller named Rachel or Rachael? She assisted me with sending off very important documents and was very helpful! Will visit anytime I need to fax anything!

  Response from the owner

  We're glad that we could help, thanks for the review.

• M

  Made Millionaires

  5

  Kimberly was my associate and she displayed very great customer service and helped with my visit today! Great place to go!

  Response from the owner

  Thank you so much for the review. We love hearing how we've helped our customers.

• C

  Cora Riley

  5

  I love this particular location. I met a Lady there name Kristen Cagle and not only is she great at her job she also became my friend. Her compassion, caring, and great costumer service that she has for people​is beyond means. She has helped me in so many ways that one day I went and bought her a boquet of flowers and I just don't do that for anyone. I have never met such a person. She is great

  Response from the owner

  Cora, We’re delighted to read your feedback about our Company !! Thank you for taking time to share your positive experience. We aim to provide the perfect experience for each customer!

• B

  B Lewis

  1

  I have never been to this location but when I call I have been misinformed 2 times. Both times gave resulted in me paying double after I have been granted an extension. I WILL NEVER use them again. The front they give you is not worth what they take -Trust !!

  Response from the owner

  B. Lewis, thank you for this feedback. So sorry to just now be getting back in touch with you. We'd love the opportunity to discuss this further with you. Please send us your phone number to [email protected] and someone from our Customer Advocacy team will get in touch with you about your experience. Again, thank you for this feedback.

• L

  Latia Collin

  5

  Today I had a good experience at Advance Financial employee April was so great she was informal on information I was needing about a loan. She is so sweet, definitely will return to this location.

  Response from the owner

  Thanks for the review! We love to hear from our friends!

• J

  Jermanine Neely

  5

  Rachel is kind hearted I have been here since 330 and I’m just now leaving short of half an hour later but even tho I was irritated she was with me every step of the way n Rachel deserves a raise immediately!!!!

  Response from the owner

  Excellent customer service is our top priority, thank you for letting us know how we’re doing.

• C

  Chantel Dunbar

  1

  Supposed to be 24/7 and then the hours are listed till 6pm and they closed before than

  Response from the owner

  Ms. Dunbar. So sorry you had this experience. We aren't able to be open 24/7 right now, but we certainly shouldn't have been closed before the posted time. I will definitely be checking into this. Thank you so much for the feedback and again, so sorry you had this experience. I'd like to send you a gift card for your trouble. Please send me your information, mailing address, etc. to [email protected]. Thanks.

• D

  D Campbell

  5

  Gordon was extremely polite, helpful and informative. Some AF’s are rude but he’s the best I’ve ever dealt with.

  Response from the owner

  Thank you so much for your review. We love hearing from our customers.

• B

  Barbara Fernandez

  5

  Shaunte was patient and helpful during my loan procesos! She's always so Nice and helpful I always look forward to Her helping me!!❤️

  Response from the owner

  Thanks for the review! We love to hear from our friends!