Advance America Hickey Blvd, Pacifica

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• s

  santanagaray

  5

  Jesse was very profesional, pleasant and very helful. He made this transaction easy for me. I will definitely recomend Advance América to anyone.

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Pacifica location appreciates your business!

• R

  Robert Loney

  5

  Great place for business. Robin, Cristina and Jesse are very friendly and courteous! They always provide great customer service.The place is always clean and organized. I will definitely recommend this place to anyone.

  Response from the owner

  - Your business is important to us, thank you for your review of our Pacifica location!

• I

  Isaia Ale

  5

  First time applying for a loan! Staff made me feel very comfortable almost as if I wasn’t asking for money. Professional, clean and all around great business! All my questions and concerns were answered. I will be back for the excellent services provided! Big thanks to Monica, Robin, and Kirk! Give them a raise! They go above and beyond!

  Response from the owner

  Thank you for your response and comments regarding our services. We appreciate your business!

• B

  Bella Berdda

  1

  Jessie very unprofessional handling customer service issues. Not recommended his service to others. I gave him poor service handling the issues. No sign of rumors and it seems he does not care. I will pass this message to all my friends not to go to Advance America Pacifica Ca Branch. XOXOXO

  Response from the owner

  Bella - Advance America values its customers and would like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

• B

  Bong Castillo

  5

  Robin and Cristina are wonderful to work with. They always put a smile in my face. Times like these are the people you want to see when you are need. Kudos!

  Response from the owner

  Bong - Your business is important to us, thank you for your review of our Pacifica location!

• C

  Charles Tost

  5

  Christina was very understanding and responsive to my concerns and showed me the fees for the amount and how they were calculated, a very pleasant experience, really liked the people and the atmosphere. Very nice in all aspects.

  Response from the owner

  - Your business is important to us, thank you for your review of our Pacifica location!

• R

  Rachelle Nicholson

  1

  My Sister called me at work to tell me somebody already picked up the amount of $400.00. I was naturally upset to get this emergency call at my desk. I asked how they could give money away to someone besides my sister. She said first of all she didn't do it; so she was right about that;however she continued to talk over me saying to stop yelling. I wasn't yelling my voice got a little high with the unpleasant phone call. I was trying and to tell her I wasn't personally blaming her. She kept going on a rant; so I kept asking to speak to her manager or who ever was in charge. She kept talking loudly over me without listening. I was trying to tell her she was on a recorded corporate phone; so maybe she would calm down and be able to give me the phone number to customer service; who may be able to give me some answers and I would know what to do. I suspect there was a mix up and still do. She kept speaking loudly and would not let me speak to anybody else. This happened appropriately at 2:30 PM 01/31/2019. I started to speak louder so maybe she could at least hear what I was trying to communicate. I believe her name was Avila. She finally hung up on me. My Sister said she got rude with her; so she called me to see if I knew what happened to the monb. The woman refused to say anything and just left to go smoke. She acted as if we wanted to argue. We only wanted some answers. I work with rude customers all day. I am a manager. I would at least retrain someone like this. I have been screamed at and cursed out by some customers. I wasn't trying to ruin anybody's day. At least listen to find out the problem. I've learned from listening to my customers. This woman was not the least bit concerned about how to help. How hard is it to say I know your upset. Let me at least get you the phone number to MoneyGram; so they can find out what's going on. I guess we just give a huge attitude over the phone and hang up on customers; without at least saying hold on this is the department to call about the missing $400.00. I do a lot of business with Moneygram. So does my corporation. So far today I have told four of your customers/my family not to go here. That's usually where I send $. My company also has movers that sometimes use this location. We are pulling out all of our accounts here. I don't trust this location. I'm just getting started. I'm making sure I don't give this place anymore business until I hear from a manager. I don't need any apologies. I would just like to know what measures will be taken to retrain your staff. I'm not trying to get her fired but I would reconsider her judgement; after I even warned her was speaking to me from my Sister's phone; however I was on a corporate phone that records all calls. It wasn't too long after that when she hung up. She refused to give me her name, managers name or a number; that allowed me to resolve my missing money. My sister had a card given to her from the counter, so that's how we got a name. I am more than happy to send the recorded phone call to who ever might care. Work with this individual if she is a employee you think is worth saving; to keep your customers, while you still have them. I already recommend four of them to another company after they heard the call. I stopped someone from putting it on social media. My coworkers could hear your employees from across the room, while I was on the phone with her during my break that I had to take to deal with this, so he recorded her from the other side of the room with his cell. This woman might do better in a location closer to the ghetto ; if she plans to behave like this in the future. I would not wish her on my worst customer. This employee is a rude coward who was afraid to give her name or managers name. She thought she was getting away with her behavior because she was on my sisters cell. I know that some employers don't allow responses to a bad review. I give permission for someone to contact me to resolve this and win five customers back. Let's wait and see if it matters. I have more customers to warn for now.

  Response from the owner

  Advance America values its customers and we will have someone personally contact you to discuss further.

• R

  Robert Red

  5

  Ive know this place for a long timeand it is excellent when u need help in extra cash.The emplyees there are very courteous and nice and they will help u anyway that they can.This is the place to come if u need extra money to get u through for the week.

  Response from the owner

  Robert - Your business is important to us, thank you for your review of our Pacifica location!

• r

  roberto mendoza

  5

  If I need additional cash on hand, I go to Advance America, they are very reliable institution and good personnel staff.

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Pacifica location appreciates your business!

• D

  Dennis Velez

  5

  Service is excellent very friendlyand professional.