Advance America W Shaw Ave, Fresno

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• K

  Kevin Johnston

  3

  The new system they are setting up has some serious problems. First the new tablets are only good with their stylis. The print is so small that a customer could easily claim they never could read the paperwork. Their buttons that you have to click on are tiny and the stylis had trouble toggeling the button. If someone had hand tremors they would never be able to click the button. The signature block is 1 inch by 2 inches and could barely capture any of my signature. Resize it to 2 by 4 inches so it can capture the signature. The system was designed by some suit who had no idea how to work with people. They hired a designer with no User Experience ability. Get some help or it will actually make the people working there take longer to service a customer. Customers will be very disapointed with the new system.

  Response from the owner

  Kevin - Your comments are important to our business and relationship. We’d like to learn more about this situation. Please call our customer comment line at 1-888-310-4238. Thank you.

• S

  Saretta Martin

  5

  Visited the location in North Highlands, Ca. and was very pleased with the excellent customer service and welcoming atmosphere here. I will definitely tell others about my recent and positive experience at this location. Thanks Marska

  Response from the owner

  - Thank you for your feedback regarding our loan and money services. Our Fresno location appreciates your business!

• p

  paul brown

  5

  People in this branch is ready and willing to assist those in need of a payday or installment loans. Very friendly atmosphere super professional give them a try and you will not be disappointed. I recommend them to anyone in need. P.brown

  Response from the owner

  Thank you for your response and comments regarding our services. We appreciate your business!

• O

  Olia Lankford

  5

  i my experience was great ,the application was short direct , app worked good and $ was deposited as A.A. said

  Response from the owner

  Olia - Your business is important to us, thank you for your review of our Fresno location!

• C

  Christine Vollberg

  5

  This office knows me by name and it is wonderful, they are friendly and helpful every time I need help. Thank you

  Response from the owner

  Thank you for your response and comments regarding our services. We appreciate your business!

• M

  Mary Carrasco

  5

  The reprsentative was helpful, courteous and efficient.

  Response from the owner

  Mary - Thank you for your feedback regarding our loan and money services. Our Fresno location appreciates your business!

• C

  Customer

  5

  I'm happy with the new location the girls were great and very nice

• C

  Customer

  5

  I received good service being a customer for sometime. The previous office no longer in service sent me their other office on Shaw. It was fast and I…