1st Franklin Financial Forest Pkwy, Forest Park

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  Ebony Hayes

  5

  Ms. Kimberely and her staff is very nice & welcoming! I’ve never felt uncomfortable when I’m inside the office or talking to someone over the phone. Their customer service is AWESOME! They’re also understanding!!!! HIGHLY RECOMMEND.

  Response from the owner

  Hello, Ebony! We are so happy that you have always enjoyed your experience with us! We appreciate the great review and look forward to continuing to earn your endorsement.

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  Jasmine Landers

  5

  Jamie was amazing with helping us extend my dad loan she is a wonderful person nice to talk to if you ever come here ask for her she is a delightful person

  Response from the owner

  Hello, Jasmine! Thank you for your kind words. It is truly nice to know that our efforts are paying off.

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  Calvin Williams

  5

  At the Forest Park location all the ladies are super helpful and courteous. My loan originated at the Fayetteville office but I’m much closer to the Forest Park office and I make most of my payments there. Mrs. Kim and Jaime have assisted me a number of times with no issues.

  Response from the owner

  We're happy to know that our Forest Park office is taking such good care of you, Calvin!

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  sheila denton

  5

  Jaime Oliver's is 1 in a million she understood me I give her my self 10 stars she was kind patient and a sweet attitude and she smile through the whole process

  Response from the owner

  Hello, Sheila! We're so happy to have the opportunity to work with you.

• J

  Jaz Chapman

  1

  Spoke to the supervisor about a mix up with my bank account name & the payment. Which I ended up paying CASH for before the check was returned, because my bank sent me an email. However, Ashley was condescending. I explained to her about the mix up and asked her to give me grace on the return fee. Her response about her not having the same problem with her bank & saying that my bank knows that I'm married (Which they do not) was unnecessary. It was almost like she was defensive, but I didn't accuse anyone of anything. The other employees have always been professional & kind. & I have treated everyone on the phone with kindness. So her tone was off-putting. Don't get me wrong, it's ok to say NO there is nothing that we can do. However, it's how you say it! ... maybe she's having a bad morning, but I'm not the one to take it out on!

  Response from the owner

  We would like to apologize for your negative experience at our Forest Park office. We’d like to hear more about your situation to see if we can make things right. If you wouldn’t mind giving our Quality Assurance Department a call at 1-800-700-7943, we’d love to speak with you.

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  Jyo nwm

  5

  So far so good with this company ! Tamekia is great ! She’s super helpful and friendly ! I would definitely recommend going here if you’re looking for some type of extra assistance!

  Response from the owner

  Know that we are thankful for the trust you have placed in us. We are working extra hard to always push ourselves to deliver the best possible service!

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  Nicarsha Stanley

  5

  They are awesome have great customer service and will do their best to get what you need

  Response from the owner

  Our team here in Forest Park is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you.

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  Imani Anderson

  5

  I had a great experience at 1st Franklin Financial !! Tamekia really the whole staff provided Great Customer Service!! Very helpful

  Response from the owner

  Hey, Imani! Thank you for taking the time to leave a review for our Forest Park team.

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  Ravon Miles

  5

  Kim Pressley was OUTSTANDING! Great customer service skills and very professional. She thoroughly explained the process to me and made sure I was taken care. I highly recommend First Franklin Financial.

  Response from the owner

  Hey, Ravon! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.

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  Christy Mcwilliams

  5

  Tameka was awesome and her communication is great and she’s very patient!!!

  Response from the owner

  We're glad you think so highly of Forest Park team member, Christy!