1st Franklin Financial US, Newport

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  Janie Crum

  5

  I have to say, i don't know when I have been treated any better, than I have been at 1st Franklin Financial, in Newport Tennessee. Those Ladies go above and beyond to help you. They were all very professional. I dealt with the branch manager, she is so sweet. If you have financial needs go see the ladies at 1st Franklin Financial. You won't be disappointed. And the office looked amazing. I have never been in a business that was that clean. Awesome!!!!

  Response from the owner

  Please know that we remain committed to be the best in the industry, so that we may gain your business time after time.

• K

  Karen France

  5

  Great friendly service. Jackie an Glenda went above an beyond to help me with my first time auto loan. You guys are AWESOME. An did I mention great service. Thank you ladies

  Response from the owner

  Hello, Karen! Thank you for giving us a try! We are so happy that we could help you with your first auto loan.

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  Charlie Anne Blazer

  5

  I love this business. Everyone here is super helpful and always treated to us with respect and courteous. They feel like family.

  Response from the owner

  Hey, Charlie! When we first read your review, we could not help it but smile. Your review serves as a confirmation to all of us, that our efforts in delivering excellent customer service, is paying off.

• A

  Amy Maurelli

  5

  So here is what I will say about the Newport office. GLENDA AND THE WHOLE STAFF IS AMAZING. I fell on hard time and got sick and ended up in the hospital. They worked with me and kept my hopes up when I thought it was lost. That does not happen anymore. Thank you for the kindness.

  Response from the owner

  Hey, Amy! Providing excellent customer service is our #1 goal! We pride ourselves on having a team of individuals who are passionate about service and willing to go the extra mile.

• J

  Jessica Thames

  5

  Wonderful service fast and efficient. Jaqueline did a wonderful job

  Response from the owner

  Hi, Jessica! We're happy to know you are satisfied with our Newport team.

• R

  Richard Scarlett

  5

  I just got an unsecured loan from here. This is my second loan from 1st Franklin and so far their customer service have been great. Getting an unsecured loan to pay off all of my bills and just have one payment a month and it even cut the payment almost in half and a lot better APR interest rate. Thanks to Mary and all of the office staff for a great experience.....

  Response from the owner

  Hello, Richard! We hope to become one of your favorite companies to do business with. Do let us know what we need to do to earn your continued loyalty.

• L

  Latasha Sepulveda

  5

  Jackie and Glenda were great as always

  Response from the owner

  We're are happy to have the opportunity to assist you, Latasha!

• C

  Chad Chambers

  2

  Friendly people but looking at my credit report they did an unauthorized hard pull on my credit. When I asked why they told me they were checking my credit because I was late on a few payments but always paid and is now paid off. I did report it to the credit bureau and waiting on a response. Long story short I will not use them again and would not advise anyone else to either. If a lender wants to check your credit a soft pull can be done and will not effect your credit score. I don't normally leave reviews but thought people would want to know some of their practices.

  Response from the owner

  Mr. Chambers, we are disappointed to hear about your experience and would like to discuss it with you offline due to privacy concerns. Please call our Quality Assurance Department at 1-800-700-7943 at your convenience.

• K

  Katrina Bernard

  5

  The women in this office were extremely helpful and friendly. I would definitely recommend their services and will be giving them more of my business it the future!

  Response from the owner

  We greatly appreciate your review and your recommendation, Ms. Bernard!

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  Unalee Holt

  5

  They r very wonderful lady's that works at this branch.They work hard to get you what you need thanks for all you have done to help me

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.