1st Franklin Financial Cleveland

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• K

  Kaitlin Armour

  5

  I have been using First Franklin for about 6 or 7 years now and they are the best finance company I’ve ever done business with. Abby, Beth and Christy always greet me by name, are always so friendly and professional, aim too provide a quality service and never let me down. They really work with you and have your best interest at heart. Doing business with them feels like doing business with family and I highly recommend them to all!

  Response from the owner

  Hey, Kaitlin! Our goal is to have everyone walk out of our office with the sense that they are part of our 1st Franklin family. We know that you have options and are pleased that you selected us and proud to have served you over the years.

• H

  Halie Pitchford

  5

  These ladies are always the sweetest and always are able to help! If your needing a loan this is the place to go!

  Response from the owner

  We're so happy that we've earned your endorsement, Halie!

• A

  Allen Sparks

  5

  Abbey thank you so much you are the best

  Response from the owner

  We're thrilled to receive a great review! Thank you!

• m

  miranda sullens

  5

  I can't say enough about the good people that work at this location! Beth, ,Christy, and Abby are the best! They are ALWAYS there to help us any time we need them. We've used them for 14 years now. Wouldn't go anywhere else!

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We will do everything in our power to make certain every single visit is equally delightful.

• J

  Jessica Rocque

  2

  Fast to give a loan but bot good at anything else. Husband was told he could renew and get back some cash then when they went to do the renewal they said there was nothing they could do. And this was after telling us they could.

  Response from the owner

  Ms. Rocque, We are disappointed to hear of your dissatisfaction with our Cleveland office. If your husband would like to contact our Quality Assurance Department, a representative would be happy to speak to him. Representatives are available Monday through Friday, 8:30am to 5:30pm EST.

• M

  Marie Suaava

  1

  The employees at this office are amazing however , I got a loan in Cleveland and had my info pull in jasper by my ex husbands wife ... why on any level is this ok ... seeking legal action

  Response from the owner

  We would like to extend our sincerest apologies for the issues you are having with our Cleveland and Jasper offices. We are not sure how this could have happened and would greatly appreciate the opportunity to discuss this with you. If you would be willing to talk further, please call our Quality Assurance Department at 1-800-700-7943.

• J

  Joleen Bailey

  5

  I have been dealing with them for 9 years now . all the girls there will help you out anyway they can

  Response from the owner

  We know that you have options and we are very happy you chose to do business with us. Thank you for your feedback!

• j

  jonathan blackwell

  5

  Been helping me for many years I love their help always there when I need him

  Response from the owner

  We know that you have options and we are very happy you chose to do business with us. Thank you for your review!

• C

  Cody Hulsey

  5

  Amazing customer service! Thank you everyone at this location for being patient and so so so helpful!

  Response from the owner

  We recognize our customers are busy and are beyond thankful for their willingness to spend time giving us feedback.