1st Franklin Financial Roswell Rd, Sandy Springs

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$2500

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  Heather Hardage

  5

  A huge THANK YOU to the wonderful staff, especially Selina and Dustin. I'm very grateful for the professionalism, kindness and upbeat personalities they always display.

  Response from the owner

  Hey, Heather! We work hard to keep our customers happy and love getting this kind of feedback for our Sandy Springs team.

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  Bryan Heightmill

  5

  Very fine company these people are. Unfortunately my wife and I weren’t approved for the loan but the attention and empathy they gave was beyond amazing. Shamar really went above and beyond and told us exactly what to work on with our credit and to come back and see him in 1 or 2 months. He’s professional, respectful, and extremely knowledgeable about finances. They really do care about all the customers and wants to see them succeed. We now have the tools to get out of debt and improve financially overall. Definitely will be back to see them. First Franklin you’ve got the right people in Sandy Springs!

  Response from the owner

  Hello, Bryan! We hate to hear that we couldn't help you at this time, but please know that we look forward to serving you in the future. We greatly appreciate your awesome feedback and will be sharing it with our team!

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  Tarvin Dukes II

  5

  Due to an unforeseen pandemic financing anything has been a huge hurdle, especially in a time of need. These gentleman and especially Shamar were extremely professional and took care of my issue expediently and with class. Many times you go to financing companies and feel either judged or the people gain preconceived notions of who you are based on your credit. However 1st Franklin looked into my credit profile and actually asked me questions about what was going on and asked how they could help. I highly suggest going here for all your financial needs. They truly do assist good people who need a little help!

  Response from the owner

  Hello, Tarvin! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.

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  God Is awesome

  1

  The worst experience ever! They told me yesterday I was approved for $1500. I sent them bank statements, 1099, ID, ssn, 2020 tax return. I call this morning and they saying it wasn’t approved. The craziest thing I’ve ever heard. I released all my personal info just for y’all to say I wasn’t approved. Tonya called yesterday and said I was approved. I ended up going to world finance without any issues, poor customer service and your loss. Andria J

  Response from the owner

  Thank you for your comments regarding your recent experience with our Sandy Springs office. We apologize for the negative experience and assure you that your feedback was shared with the branch employees as well as the Regional Director. If you would like to speak to someone about your experience, our Quality Assurance Department would be happy to assist you. Please call them at 1-800-700-7943.

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  Tamara O

  5

  Very quick and easy! The branch manager Krystle is always so sweet and helpful. Dustin is another employee and he is always great. I personally like coming in and seeing the same employees. Says a lot about the company. If you need a loan for a vacation like me or for something else you should go to them!

  Response from the owner

  We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.

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  Chris Bridges

  5

  Great experience, very helpful employees as soon as I walked in I felt comfortable and welcome

  Response from the owner

  Hello, Chris! Thank you for your kind words. It is truly nice to know that our efforts are paying off.

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  s Brooks

  5

  wow - everyone here is so helpful and kind. the loan process was very quick and easy, and everyone in the office made me feel comfortable. i will definitely be telling my family and friends about 1st Franklin. thanks guys!

  Response from the owner

  We are so glad our efforts are paying off and you had the opportunity to experience excellent service. Thank you for sharing your experience with us!

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  Shaneeka Slaton

  5

  I had a great experience they have great customer service and are very friendly place…

  Response from the owner

  Hello, Shaneeka! Thank you for leaving a great review for our Sandy Springs team!

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  Makai Cummings

  5

  I worked with Tonya! She was very helpful! It was quick and smooth process!

  Response from the owner

  Thank you for sharing your experience with our Sandy Springs team member!

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  sadique Floyd

  5

  Awesome customer service very helpful and great experience.

  Response from the owner

  We are so grateful for your feedback!