1st Franklin Financial Hatcher Point Rd, Waycross

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• S

  Susan McNally

  1

  I had been with this company borrowing small loans and making timely payments for years. I took out an equity loan on my home in which I lived in for over four decades to make some home improvements and pay off a small loan with them. I never asked for help going through COVID layoffs with my job and made my payments. I sold my home and went through the process paying off any outstanding loans connected with my home. The attorneys office handling the closing delivered a check to 1st Franklin in person. After looking into my credit reports, 1st Franklin put a negative derogatory on my credit report for being late on last payment. This will have a negative impact on my credit going forward. I addressed them about it after paying all my payments on time and they left it at that. Very dishonest people!

  Response from the owner

  Hello, Susan. We would like to apologize for your disappointment with our Waycross office. Please know that your feedback is important to us and we would like to discuss this matter with you. Please contact our Quality Assurance Department at 1-800-700-7943. Representatives are available Monday through Friday, 8:30am to 5:00pm EST.

• J

  James Marable

  5

  The staff is always kind and helpful. They inform you of the expectations and what they can do, and will go the extra mile if they can.

  Response from the owner

  Hello, James! We will always try our best to provide you with the best service possible.

• T

  Tamika Hicks

  5

  Service is great. But they don't play about they MONEY... 😆 lol

  Response from the owner

  Thank you for leaving us a review, Tamika!

• D

  DeAnna Wilson

  5

  The employees at this office are highly professional and still has a very friendly and helpful atmosphere quality about them. I would recommend everyone to visit their office for your financial needs. I would rate them a 10 star if it was available.

  Response from the owner

  Hey, DeAnna! We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service. We know that you have options and we are very happy you chose to do business with us.

• A

  Amy Wagner

  5

  I always have the best experience. The people are always nice and friendly and make u feel at home. You will get the best help possible.

• D

  Dawn Saini

  5

  Love the staff in Waycross. They are always friendly and there when you need them.

  Response from the owner

  Hi, Dawn! We love having you as part of our 1st Franklin family and look forward to serving you for years to come.

• B

  Brandy Evans

  5

  The girls are always so nice and helpful!!

  Response from the owner

  We are happy to have the opportunity to serve you, Brandy!